![]() ![]() If due to our reasons, the goods received are damaged or not correct, the customer is not required to bear the shipping fee for this reason. The specific fee should be based on the express company you choose. If the return is caused by the consumer, consumer should be responsible for the shipping fee. Please ask our customer service to make sure you send the package to the right address.Ĭustom-order or personalised items do not have a right to 14 days refund. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We accept return of products. Customers have the right to apply for a return within 14 daysafter delivery the product. □There is no way to cancel the order after the goods are sent, only after you receive the package, you can return it □More than 12 hours, but the goods have not been dispatched, if the order is cancelled, a 15% handling fee will be charged After that, your request of return or change takes place.□If the package is not dispatched within 12 hours of placing the order, the order can be cancelled free of charge. You may apply for return through the website or you may reach us on E-mail or WhatsApp for further information about return and change.Īfter accepting the return or change application, you can send the product along with any gifts linked to it at the address written on the contact page. You may return or change the product you have received within 14 days as from the delivery date. Packs of orders are shipped and distributed on different dates. Returned packs are either resent again or refunded according to their content.Īn order that was made later on might be delivered earlier due to not having a serial customs system. Packs that were not received during the certain period of time are returned. are returned back to the shipping department and kept there in order to be received within a certain period, normally 10 business days. Packs that were unable to be delivered for reasons like, there was no one at home, etc. ![]() ![]() The tracking code might take a few days to be activated on the global tracking system. The tracking information would be sent to you as an E-mail or you may reach these information from your membership page. Your order would be given to the shipping company within 1-5 days. Since the sources’ stores which send products are located in different areas, orders are shipped in different packs especially orders that includes products from different groups.Īverage delivery time: 10-20 business days Shipments are sent from Asian countries and Turkey. In general, shipment preparations complete on the next day and might take 1-5 business days. Your information are kept in secret at the server system PayTR for payment services, neither us nor any of PayTR’s staff can reach those information. During the payment process, crypto system takes place and only the bank and collection centre are able to reach your card’s information. You may do your payment securely through your credit card or bank account. If the product requires to choose a size, make sure of your size definitely because measurements could be different from one store to another. You may ask about anything in your mind regarding before-sales or after-sales through communication channels. ![]() To avoid chaos, orders are to be taken only through the website. Do not forget to check the product’s details and the size table before making the order. ![]()
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